This directory identifies official sewer-authority and sewer-lateral starting points. It does not determine who owns or maintains any segment, interpret an ordinance, decide whether a permit or inspection is required, diagnose a condition, replace agency instructions, or confirm Avila service coverage.
Preserve the authority's exact sewer terms
Official sources may distinguish building plumbing, building sewer, house lateral, upper lateral, lower lateral, cleanout, side sewer, private main, and public main in different ways. Do not transfer a diagram, boundary, or definition from one authority to another.
Write down the term used by the current authority and the physical reference point it names. Keep the official page, diagram, ordinance, or response with the property record instead of paraphrasing a responsibility boundary from memory.
Separate agency routing from plumbing service
The sewer authority decides its reporting channel, infrastructure boundary, permit or inspection path, and customer-program rules. A plumbing service request is a separate conversation about the visible condition, access, records, and service fit.
A general directory listing does not establish responsibility for a particular property. Use the authority's current property-specific answer and preserve who provided it, when it was given, and what segment or process it addressed.
Prepare a property-specific authority question
Give the complete work address and describe only the observed location and timing. Ask which reporting channel applies, how the authority defines the relevant sewer segments, and where to confirm current permit, inspection, certificate, or assistance requirements.
Do not assume that a program, exemption, trigger, fee, deadline, courtesy service, or responsibility rule shown by another jurisdiction applies. Ask for the current official page or written instruction that controls the property.
Record the authority response
- Authority and department or district
- Date, contact channel, and reference number
- Exact property address used for the inquiry
- Official terminology and physical boundary named
- Current reporting, permit, inspection, or program link provided
Keep account and property records private
Store account numbers, assessor information, access details, resident data, invoices, inspection videos, and agency correspondence in the approved private record. Share only what the authority or service contact needs for the current task.
A public contact form or analytics event should not contain full bills, portal screenshots, payment details, access codes, or unrelated resident information. Keep a dated source link in the project record so the decision can be checked again later.
Coordinate authority, permit, and service paths
One project may involve a sewer district, a city permit or right-of-way office, and a plumbing contractor. Ask the sewer authority which other agency controls work at the location, then confirm each current submission and inspection path directly.
For an active condition, follow the authority's current reporting instructions and contact the plumbing service provider to describe what is visible. The authority controls its infrastructure and programs; the service provider separately confirms whether the requested work fits its current scope and schedule.
Use the directory as a maintained starting point
The official sources below were reviewed on the date shown. Coverage maps, terminology, responsibility boundaries, ordinances, permits, inspections, certificates, reporting channels, and assistance programs can change.
The directory is not exhaustive. An authority's presence does not prove that it serves an address, establish property responsibility, interpret current law, or confirm that Avila serves every property in the listed territory.
Official sewer-lateral and authority starting points
Open the source that matches the property's sewer collection authority. Confirm current coverage, terminology, responsibility, reporting, permit, inspection, certificate, and customer-program information directly with that authority.
San José
City of San José Department of Transportation
Official sanitary-sewer FAQ covering main and lateral routing, property-line cleanouts, and the current City contact path.
Santa Clara
City of Santa Clara Water & Sewer Utilities
Official sewer-problem page covering City response, main and lower-lateral checks, cleanout access, and private-property routing.
Sunnyvale
City of Sunnyvale Environmental Services
Official sewer service page with current reporting, mainline, lateral, cleanout, and City assistance information.
Mountain View
City of Mountain View Development Services
Official sewer-lateral inspection page with current responsibility diagram and permit-office starting points.
Cupertino Sanitary District
Cupertino Sanitary District
District source for current backup reporting and house-lateral, cleanout, street-lateral, and main routing questions.
Fremont, Newark, and Union City
Union Sanitary District
Official district homeowner resource covering service territory, lateral responsibility, permit coordination, and district contact information.
San Francisco
San Francisco Public Utilities Commission
Official sewer-lateral overview with current upper- and lower-lateral responsibility and SFPUC routing information.
East Bay regional program
East Bay Municipal Utility District
Official regional private-sewer-lateral program source with coverage, property lookup, certification, inspection, and contact paths.
Oakland
City of Oakland Department of Transportation
Official City sewer-lateral permit and inspection starting point with a link to the regional EBMUD program.
San Mateo
City of San Mateo Public Works
Official City source for private-lateral responsibility, sewer reporting, the current ordinance, and customer-program links.
Hayward
City of Hayward Utilities
Official City source for sewer reporting and current public-facility and private-lateral responsibility information.
Central Contra Costa
Central Contra Costa Sanitary District
Official district page linking current sewer-lateral replacement, shared-lateral, financing, and district-contact resources.
West Bay Sanitary District
West Bay Sanitary District
Official district FAQ for public-main and private-lateral routing, reporting, district assessment, and current contact information.